​SUMMARY

Sr. Technical Writer and Information Architect with 15+ years of experience leading large-scale
content migrations, metadata frameworks, generative AI, and docs-as-code systems.
Skilled at bridging content strategy and product execution to deliver scalable, structured, and
intelligent systems.

KEY HIGHLIGHTS
​
● Translate complex technical concepts into clear, usable documentation for engineers, stakeholders, and end users..
● Design and optimize documentation structures that improve self-service, reduce support burden, and increase successful task completion.
● Apply information architecture principles to align documentation with how users search, scan, and navigate complex technical systems.

TECHNICAL SUMMARY
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🗂️ Leadership and Strategy:  cross-functional team management, documentation portals, docs-as-code leadership, end-to-end project execution, knowledge bases, information hierarchy and architecture, strategic content planning

🛠️ Coding and Tools: Bitbucket, Confluence, CMS, ChatGPT 5.2 Plus, Git, GitHub, GitHub Copilot, Google Colab, HTML, XML, JSON, Jira, LLM model quantization concepts, Markdown, Postman, Python, AI prompt engineering, SwaggerHub, VS Code, FrameMaker

🧠 CMS and Collaboration Platforms: Confluence, Google Suite, Jira, MkDocs, Office 365, SharePoint, Slack, Teams

🎨 Visual Systems: Draw.io,  Lucidchart, Snapshot, Photoshop, Visio

📘 Process and Methodologies: Agile, CI/CD,  DDLC, Generative AI, Jira dashboards, content governance, requirements, Scrum, SDLC

EDUCATION

MS, Geophysics — University of California, Santa Cruz
BS, Geophysics — University of Alaska, Fairbanks

PROFESSIONAL EXPERIENCE

Kraft Consulting
Principal Author; Aug 2025 – current

Analyze and define standards for technical communication by leveraging Information Architecture (IA) structure, and AI analysis, resulting in a quantifiable improvement in content consistency and user comprehension. 

• Apply generative AI principles through daily use of GPT 5.2 Plus, including advanced prompt engineering, agent design, output evaluation, and ethical constraints, to scale technical and creative content while maintaining accuracy, governance, and authorial control. 
• Develop public-facing documentation, use cases, and failure studies from cross-functional collaborations. 
• Shape strategic information solutions, focused on enhancing corporate asset management with docs-as-code solutions.​

​Citadel Securities Information Architect | Sr. Technical Writer; Oct 2024 – Jul 2025

• Collaborated with research and engineering teams to design and implement a MkDocs-based CMS for a Big Data cloud platform using DAGs and GraphQL.
• Managed content infrastructure migration and standardized toolchain workflows, using VS Code to unify authoring and review practices.
• Developed a documentation style guide and lifecycle system that reduced search time, lowered support requests, and improved developer enablement.

Fiserv
Sr. Technical Writer, Advisor II;  Feb 2024 – Aug 2024

• Co-led IA for cloud-based API marketplace; designed content structure.
• Migrated from legacy HTML portal to GitHub with Markdown and JSON.
• Managed editorial standards and gave feedback to SME authors.
• Outcome: Improved client onboarding efficiency and reduced friction during API integration.

BNY
Consultant BA | API Technical Writer; Jan 2023 – Dec 2023

• Wrote developer specifications in Markdown and JSON for B2B SWIFT and API payment samples for Treasury and Payment Services division.
• Collaborated with engineers to capture and document example code for sandbox-to-onboarding workflows.

• Outcome:  improved API engineer adoption and conversions.

Plume Design *
Lead Technical Writer | Analyst; Nov 2020 – Oct 2022

• Automated release notes with a Jira-to-Confluence workflow, reducing authoring time from two days to fifteen minutes.
• Tracked overlapping releases across Dogfood, Beta, EU, and US/Asia clouds to ensure accuracy and continuity during complex version propagation.
• Led content strategy for support content used across global markets.
• Designed and enforced style guide standards with other content developers. 
• Analyzed CMS options and proposed an architecture with audited, versioned, searchable, and governed workflows.

Intuit
Sr. Technical Writer | Research Analyst; Jul 2019 – May 2020
Worked with Engineering, Marketing, and a GDPR tiger team on key cross-functional projects. 
Success factors: 

• Information architecture: Designed a single source knowledge base to improve traceability across research teams and end-users; minimized personal search requests to R&D authors.
• Research paper: Found root problem cause and reduced commission support requests. 
• Tiger team: Completed in time to avoid California Consumer Privacy Act (CCPA) fines. 

Kraft Consulting
Principal Technical Writer | Project Manager; 2016 – 2019

• Managed information gathering, updated SQL and API documentation. 
• Researched and wrote technical documentation, flowcharts and policies.
• Selected clients: Apple, SAP, Thermo Fisher Scientific, Amdocs, Oracle.

Merchant e-Solutions *
Technical Writer and Jira Administrator; Feb 2014 – Sep 2015

• Co-led Agile transition from a startup ad hoc model to a sprint release model.
• Wrote instructional Jira content and project plans.

Adap.tv *
Program Manager and Jira Administrator; Oct 2012 – Nov 2013

• Revamped project tracking infrastructure; accelerated company growth.

Infoblox *
Project Manager and Technical Writer; June 2010–Sept 2012

• Project managed Advanced Technology Group working on a real‐time database and co-authored white papers, delivered research aligning corporate vision with new business strategies. 

(*) indicates a private, start-up company that has IPO’ed or was purchased.