Technical document solutions

This page lists documentation examples sorted by documentation types.

All docs are posted here are anonymized, outdated, or in public use.

​Guides and flowcharts

My examples​

• Scientific setup and app user guide↗: Thermo Fisher (PDF partial)
• POS Payment API; conceptual documentation for clients ↗: 
  Anonymized (PDF partial)
• ​New card developer API quick access guide↗: 
   from personal doc stash ​( public page, full doc)

---

​Policies

​My examples​

• Access Control and Security Policy ↗: Anonymized  (PDF sample)
• Change Management Policy ↗: Anonymized  (PDF sample)
• Compliance, security, classification, data governance & risk management policy↗: Anonymized  (PDF sample)

---

​Research and White papers

• ​Data privacy white paper↗: Anonymized  (PDF partial doc) 
• IA models with ROI and hidden costs use case↗:  from personal doc stash ​ (PDF full doc)
• IA guardrails that transform fragmented docs↗:  from personal doc stash PDF full doc)
• Knowledge base platform governance proposal↗: Anonymized (PDF full doc)
• White paper template↗:  from personal doc stash (PDF full doc)

---

​Client product types

Cloud & Big Data Platform

• Next-gen computational platform (Citadel Securities)
• Cloud-based API marketplace  (BNY, Fiserv)
• Cloud deployment and support content (Plume Design)

APIs & Financial Systems

• B2B payment APIs: SWIFT, onboarding workflows (BNY)
• Treasury and payment services platforms (BNY)
• Secure payment processing systems (BNY, Fiserv)
• End-to-end order device restaurant networks (Presto commercial automation)

Compliance & Security

• GDPR and CCPA compliance documentation at Intuit
• Hardware vulnerability tracking database (Apple)
• Secure-encryption network products (Cylink)

Enterprise & Developer Tools

• Information architecture for enterprise software (SAP, Thermo Fisher Scientific, and Amdocs)
• Java R&D documentation and developer tools (Oracle)
• Jira administration and project tracking systems (Adap.tv, and Merchant e-solutions)

Networking & Telecom

• ATM-over-IP documentation suite (Zeitnet)
• Fiber optics telephony systems (Raynet)
• Innovation programs and white papers for network solutions (Infoblox)

API docs

My examples

• API payment services products: Initiate ACH Credit Transfer example ↗: BNY (Partner APIs public website)
  (I wrote RESTful API specifications with code samples, payload schema definitions, etc.)
• API banking card services: Card Developer > Update limits ↗:
  Fiserv (I migrated the Partner APIs public website from HTML to markdown and wrote onboarding pages.)

Generative AI

​My examples​

• Tech style guide for ChatGPT↗:  from personal doc stash ​ (PDF full doc)
• ​IA and auto-generating API documentation from code↗:  from personal doc stash ​ (PDF full doc)

​

---

​Program and project management

• Paper: Initial report on document control center↗: Anonymized  (PDF full doc)
• Paper: How to manage a new API site in GitHub↗: Anonymized (PDF partial)
• MS Project: National conference: setup, run, shutdown plan↗: regional conference (PDF partial)
• Excel: Technical library tracking : end-to-end assessment↗: Zen (image)
• Dashboard: Program manage-design-dev-train↗: (Anonymized PDF full doc)
• Paper: Squad planning cycle with jira↗: Anonymized  (PDF sample)

---

Persuasive docs

• ROI on information architecture↗:  from personal doc stash (PDF)
• Silicon Valley’s waves of change↗:  from personal doc stash (PDF)
• Strategic market opportunities↗:  outdated, Infoblox (PDF)

I'm here to help.

By using industry best practices combined with internal-user documentation research, I can design information architecture systems for your document control ease of use.