Technical document solutions

This page lists documentation examples sorted by documentation types.

All docs are posted here are anonymized, outdated, or in public use.

​Guides and flowcharts

My examples​

• ​IA approach based on understanding and structure↗: 
  Kraft Consulting( PDF full doc)
• ​Portfolio of systems and apps: An executive overview ↗:
  Amdocs (PDF full doc)
• ​Keep docs evergreen checklist↗: 
  Kraft Consulting( PDF full doc)
• ​Admin API setup guide↗:
  Fiserv (PDF sample; redacted) 
• SAP Sys admin configuration and user guide↗:
  SAP (PDF full doc) 
• Scientific setup and app user guide↗:
  Thermo Fisher (PDF full doc)
• Payment API; logic flowcharts↗: 
  ​Presto (PDF full doc)

​Policies

• Change management policy↗: Adap.tv (PDF full doc)
• Compliance, Security, Classification, Data Governance and Risk Management Policy↗: Anon  (PDF sample)
• Access Control & Security Policy↗: Anon  (PDF full doc)
• Knowledge Base Framework Platform Governance↗ : Intuit (PDF full doc)

​Research and White papers

• ​Data privacy white paper↗: Anon (PDF full doc)​
• IA models with ROI and hidden costs use case↗: Kraft Consulting (PDF full doc
• IA guardrails that transform fragmented docs↗: Kraft Consulting (PDF full doc)
• Knowledge base platform Governance proposal↗: Anon
• White paper template↗: Kraft Consulting (PDF full doc)PDF full doc)

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​Client product types

Cloud & Big Data Platform

• Next-gen computational platform (Citadel Securities)
• Cloud-based API marketplace  (BNY, Fiserv)
• Cloud deployment and support content (Plume Design)

APIs & Financial Systems

• B2B payment APIs: SWIFT, onboarding workflows (BNY)
• Treasury and payment services platforms (BNY)
• Secure payment processing systems (BNY, Fiserv)
• End-to-end order device restaurant networks (Presto Automation)

Compliance & Security

• GDPR and CCPA compliance documentation at Intuit
• Hardware vulnerability tracking database (Apple)
• Secure-encryption network products (Cylink)

Enterprise & Developer Tools

• Information Architecture for enterprise software (SAP, Thermo Fisher Scientific, Oracle, Amdocs)
• Java R&D documentation and developer tools (Oracle)
• Jira administration and project tracking systems (Adap.tv, Merchant e-solutions)

Networking & Telecom

• ATM-over-IP documentation suite (Zeitnet)
• Fiber optics telephony systems (Raynet)
• Innovation programs and white papers for network solutions (Infoblox)

Consumer & Devices

• First-generation e-reader full documentation suite (Skiff e-book)​

API and SDK docs

​My examples

• API payment services ↗:
  BNY (public website)
• API banking card services ↗:
  Fiserv (public website)
• JDBC Developer's Guide ↗:
  ​Oracle (public PDF page)

​Generative AI in practice

​My examples

• Tech IA style guide-ChatGPT ↗:  (PDF)
• Auto-generating API documentation from code ↗: (PDF)

​Program and project management

• Technical library compilation: end-to-end assessment↗: Zen (PDF full doc)
• Initial report on Document Control Center proposal↗: private company (PDF full doc)
• How to manage a new API site in GitHub↗: Anon (PDF sample)
• National conference: setup, run, shutdown project plan ↗: WCA western regional (PDF abbreviated sample)
• Program manage-Design-Develop-Test-Release-Train↗: Anon (PDF full doc)
• How To Enter Squad Planning Cycle into Jira↗: Anon  (PDF sample)

Persuasive docs

• ROI on Information Architecture↗: Kraft Consulting (PDF full doc)
• Riding Silicon Valley’s Waves of Change↗: Kraft Consulting (PDF full doc)
• Strategic market opportunities↗: Infoblox (PDF full doc)

I'm here to help.

By using industry best practices combined with internal-user documentation research, I can design information architecture systems for your document control ease of use.